Hash Game Privacy Policy

Hash Game is an online sports betting and casino gaming platform built for players in Pakistan. We understand that when you create an account and make deposits in PKR, you are trusting us with personal and financial information. We do not take that lightly.

This Privacy Policy covers all personal data we process in connection with your use of Hash Game, including information you provide directly when registering, information we collect automatically as you use the platform, and information we receive from payment processors such as JazzCash, Easypaisa and Raast when you make a deposit or withdrawal.

This policy applies to all users of the Hash Game platform regardless of whether you are a registered account holder or a visitor browsing the site without an account. Different rules may apply to specific products or services, in which case those specific rules will be communicated to you at the point of collection.

The personal data we collect falls into several categories depending on how you interact with the Hash Game platform. Below is a clear overview of what we collect and when.

We collect only the data that is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs or health information unless there is a specific, clearly justified reason to do so.

Hash Game uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that go beyond what is reasonably necessary to provide and improve the platform. The main purposes for which we process your data are:

• Account Management: Creating and maintaining your Hash Game account, verifying your identity, processing your PKR deposits and withdrawals, and managing your betting and gaming activity.
• Platform Security & Fraud Prevention: Detecting unusual account behaviour, preventing unauthorised access, identifying potentially fraudulent transactions and ensuring the integrity of the platform for all players.
• Customer Support: Responding to your queries, resolving disputes about bets or transactions, and providing assistance with account-related issues.
• Compliance: Meeting our obligations related to age verification, identity verification and anti-money laundering requirements applicable to online gaming platforms.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how players interact with Hash Game, improve features, and develop new products such as cricket betting markets for PSL and T20 tournaments.
• Marketing (with consent): Sending you information about promotions, bonuses and offers relevant to your activity on Hash Game, where you have opted in to receive such communications.

Every time Hash Game processes your personal data, we do so on one of the following legal grounds:

• Contractual Necessity: Processing that is required to fulfil our agreement with you — for example, processing your PKR deposit so you can place a bet, or verifying your identity as part of account setup.
• Legitimate Interests: Processing that serves Hash Game's genuine operational interests — such as fraud detection, platform security and abuse prevention — provided those interests are not overridden by your privacy rights.
• Legal Obligation: Processing required by applicable laws — including age verification and anti-money laundering checks — that Hash Game must carry out as an online gaming operator.
• Consent: Processing that relies on your explicit agreement — primarily marketing communications. You can withdraw this consent at any time from your account settings.

Where we rely on legitimate interests as our legal basis, we carry out a balancing assessment to ensure that our interests do not unfairly override yours. If you would like more information about any specific balancing assessment, you can request it through our support team.

Hash Game does not sell your personal data. We share personal information only in the limited circumstances described below, and only with parties that are subject to appropriate data protection obligations.

• Payment Processors: When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a card, we share the minimum data necessary with your chosen payment provider to process the transaction.
• Identity Verification Services: We may use third-party verification services to confirm your identity and age. These providers process your CNIC and other verification data solely for this purpose.
• Technology & Infrastructure Providers: Companies that provide server hosting, platform software, analytics tools or security services may process data on our behalf. These providers act only on our instructions and are contractually bound to protect your data.
• Legal & Regulatory Bodies: We may disclose data where we are required to do so by law or in response to a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event that Hash Game's business is transferred, merged or acquired, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights under this policy will continue to apply.

Hash Game retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and operational obligations. In practice, this means:

• Active account data is retained for the full duration of your account and for a period after closure to allow for dispute resolution, audit and compliance review.
• Transaction records including PKR deposits, withdrawals and betting history are retained in line with standard financial record-keeping periods.
• Identity verification documents such as your CNIC are retained for the period required by the verification and anti-money laundering obligations applicable to Hash Game.
• Support correspondence is retained for a reasonable period to allow follow-up queries to be handled with full context.
• Marketing consent records are retained for as long as you hold an active account and for a period thereafter to demonstrate compliance with consent requirements.

When data is no longer required, it is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained indefinitely for analytical and statistical purposes such as understanding betting patterns on cricket and PSL markets.

Protecting the security of your personal data is a core responsibility at Hash Game. We implement a range of technical and organisational measures to guard against unauthorised access, accidental loss, alteration or disclosure of your data.

• Data transmitted between your device and Hash Game is encrypted using TLS (Transport Layer Security).
• Stored personal data is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within Hash Game is restricted to staff and systems that have a legitimate operational need for it.
• Account access is protected by password authentication, and we encourage all players to use a strong, unique password for their Hash Game account.
• Payment credentials for JazzCash, Easypaisa and other payment methods are handled directly by the relevant payment processor — Hash Game does not store full payment credentials on its own servers.
• Our systems are regularly reviewed and tested for security vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your Hash Game account or believe your credentials have been compromised, please contact our support team immediately so the account can be secured.

Hash Game uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players use the site. A cookie is a small text file placed on your device when you visit a website. Here is how we use them:

Essential Cookies — These are required for the platform to function and cannot be switched off. They include session management, login authentication and security tokens.

Functional Cookies — These remember your preferences such as language settings, display options and previously viewed markets to improve your experience on the platform.

Analytics Cookies — These help us understand how players navigate Hash Game — which cricket and PSL markets are most popular, where players encounter issues and how the platform can be improved. The data collected is aggregated and does not identify you personally.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the platform's functionality. Disabling functional or analytics cookies will not prevent you from using Hash Game but may affect your experience.

Hash Game is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the registration and account verification process, and any account found to belong to a player under 18 will be closed immediately.

If you are a parent or guardian and believe that a minor has registered on Hash Game using false information, please contact our support team immediately. We will take prompt action to close the account, delete any associated personal data and return any real-money funds to the registered payment method.

Hash Game encourages parents and guardians to use available device and network parental control tools to prevent minors from accessing online gaming platforms. Our Responsible Gaming page provides further guidance on keeping gaming safe within the household.

With your consent, Hash Game may send you information about promotions, bonuses, new features and sports betting opportunities — including special offers around PSL, T20 tournaments and other cricket events that we know are popular with Pakistani players.

We send marketing communications by SMS to your registered mobile number and by email. You will only receive marketing messages if you have opted in during registration or subsequently updated your preferences to enable them. We do not send unsolicited marketing communications.

• You can opt out of marketing messages at any time from the notifications section of your account settings.
• Opting out of marketing will not affect your ability to use Hash Game or receive important account and transaction notifications.
• Transactional messages — such as deposit confirmations, withdrawal notifications and account security alerts — are not marketing communications and will continue to be sent regardless of your marketing preferences.

To exercise any of your data rights — access, rectification, erasure, restriction, portability or objection — please contact Hash Game's support team. You can reach us via the live chat within the platform or by emailing us at the address shown in the footer.

When you submit a data rights request, please include your registered username and a clear description of your request so we can handle it efficiently. We will acknowledge your request promptly and aim to respond in full within 30 days. In complex cases we may need more time, in which case we will let you know and explain why.

We may need to verify your identity before processing a data rights request to ensure we are releasing or modifying data only to the rightful account holder. This is a security measure and is in your interests.

Hash Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via your registered contact details.

Your continued use of the Hash Game platform after a policy update has been published constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically so you remain informed about how your data is handled.

If you disagree with a material change to this policy, you may contact our support team to discuss your concerns or request account closure in accordance with our Terms and Conditions.

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how Hash Game has handled your personal information, please get in touch with our support team. We are available around the clock to assist players in Pakistan.

You can reach us through the live chat available within the Hash Game platform, or via the email address displayed in the footer of this page. Please use your registered account details when contacting us about privacy matters so we can locate your data quickly and respond accurately.

We are committed to handling privacy queries fairly and transparently. If you feel your concern has not been addressed adequately, you may request escalation to a senior team member at any point during the process.